YSW Lab

服务条款

Last updated: April 2, 2026

1. Acceptance of Terms

By accessing and using YSW Lab ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

YSW Lab is a SaaS platform that provides AI-powered point-of-sale (POS) solutions for merchants. The Service includes order management, menu/product management, QR code ordering, kitchen display systems, customer-facing displays, staff management, payment processing integration, marketing tools, and analytics features.

3. User Accounts

  • You must provide a valid email address to create an account.
  • You are responsible for maintaining the security of your account credentials.
  • You are responsible for all activity under your account, including staff sub-accounts.
  • You must be at least 18 years old to use the Service.

4. Payments & Subscriptions

  • Starter plan: $9/month with basic POS features, 1 shop, 2 staff accounts.
  • Pro plan: $29/month for advanced features including AI tools, analytics, unlimited staff, and kitchen display.
  • Pro+ add-on: +$19/month per additional shop location (requires Pro plan).
  • All payments are processed by Stripe. Prices are in USD unless otherwise specified.
  • Subscriptions can be cancelled at any time. Access continues until the end of the billing period.
  • Refunds are handled on a case-by-case basis. Contact us within 7 days of purchase.

5. Merchant Data & Content

  • You retain ownership of all data you enter into the Service, including menu items, product listings, customer data, and order history.
  • You may export your data at any time through the dashboard or API.
  • AI-generated content (menu descriptions, photo enhancements) is provided "as is" — you are responsible for reviewing it before publishing.
  • You grant YSW Lab a limited license to process and display your content as needed to provide the Service.

6. Customer Data & Privacy

  • You are responsible for complying with applicable data protection laws (PDPA, GDPR, etc.) when collecting customer information through the Service.
  • Customer order data is stored securely and accessible only to the merchant who received the order.
  • YSW Lab does not sell merchant or customer data to third parties.

7. Partner & Reseller Program

  • Partners earn commissions on referred merchant subscriptions as defined in their partner agreement.
  • Commission rates are between 10% and 50%, set at partner registration and subject to change with notice.
  • YSW Lab reserves the right to suspend partner accounts for fraudulent referrals or abuse.

8. Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose.
  • Sell prohibited items or services through the ordering system.
  • Attempt to reverse-engineer, exploit, or abuse the platform or its APIs.
  • Circumvent rate limits, access controls, or security measures.
  • Share your account with others or resell access without a partner agreement.

9. Service Availability

YSW Lab aims for 99.9% uptime but does not guarantee uninterrupted service. We deploy across multiple regions (Singapore, US, EU) for redundancy. Scheduled maintenance will be announced in advance when possible.

10. Limitation of Liability

To the maximum extent permitted by law, YSW Lab and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data, revenue, or business opportunities. YSW Lab is not responsible for payment disputes between merchants and their customers.

11. Termination

We reserve the right to suspend or terminate your account if you violate these terms. You may delete your account at any time. Upon termination, your data will be retained for 30 days to allow export, then permanently deleted.

12. Changes to Terms

We may update these terms from time to time. Material changes will be notified via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the new terms.

13. Contact

For questions about these terms: [email protected]